About the portal and help center. Your help center is where your customers go to get information and raise requests. From there, they can view the portal for each service project they have access to. In the help center, customers can also keep track of all their requests and check the status in their requests list by selecting the Requests Most gadgets in Jira require a saved filter to display the information. You can use the basic search or advanced search to create the filters. You can find more information on how to create filters here. Step 2: Create a Dashboard. This is the easy part, just go to the "Dashboards" menu and create a new dashboard. Step 3: Add the Gadgets All the solutions are achieved by the same basic function which is a JQL filter. Any of the gadgets that use filters as their search results can be configured with SLA's. For example, you could use several Pie Chart gadgets with a separate filter for each. One filter could display active non breached SLA's, the other could show breached SLA's. Sachin. Rising Star. Jul 09, 2020 • edited. Hello @Sha Melo , this should help 7 steps to a beautiful and useful agile dashboard. Here are some filters which might help, - Issues completed in specific sprint. project = projectname AND status in (Resolved, Closed) AND Sprint = sprintno. - Issues missing storypoints. Registering a webhook via the Jira administration console. Go to Jira administration console > System > Webhooks (in the Advanced section). You can also use the quick search (keyboard shortcut is . ), then type 'webhooks'. Click Create a webhook. In the form that is shown, enter the details for your new webhook. R8FdI. If Server/Data Center, you can definitely achieve this probably using the same steps as in the last link above using Automation for Jira Lite, but if you have ScriptRunner installed, you can create a scripted field using this script: /**. * Field name: Last Comment. * Template: Text Field (multi-line) Here’s one help desk support example: A customer submits a ticket. The ticket pops up in the help desk system. It’s automatically assigned to the next available rep. The rep replies to the ticket with a solution. If the issue isn’t solved, the customer replies to the ticket. The ticket is closed. Here’s another help desk support example: 2. Define your search criteria. You can use either basic or advanced JQL search modes to define your search criteria.. Basic search. Basic is the default mode for searching in Jira, and will work for most common searches. Another way to get the activity count would be using API/web hooks to make a call to the Change Logs API as explained in the community article below: Count-Comments-and-Issue-History-for-Jira-Issues. Note: Using the API as specified in the article above would help to get a count of comments and activity for existing tickets as well. The real power of Custom Charts for users is the editor built directly into the Jira dashboard. No additional set up needed. No extra permissions and separate databases. No manual importing data and reporting on out-of-date information. Simply add a gadget to any dashboard and get started: So far I've discussed the pros of Custom Charts.

jira service desk dashboard examples